1. Data Controller & Contact Details

• Controller: Al Durrah Home Healthcare
• Email: info@aldurrahcare.ae
• Phone: +971 54 212 3200
• Address: Office 301, 3rd floor, Riqqa Al Buteen Plaza, Al Maktoum Road, Deira, Dubai, UAE

2. What Personal Data We Collect & Why

We collect personal data strictly for specific, lawful purposes, including:

• Identity & contact data: name, phone, email, address for bookings and communication.
• Health & medical data: when provided, to deliver appropriate home healthcare services.
• Technical & usage data: IP address, browsing behaviour, pages visited, cookies to improve site performance and analytics.
• Payment & billing data: where transactions occur (with appropriate security).

3. Legal Basis for Processing

We rely on legal grounds such as your consent, performance of a contract (providing services), legal obligations, and legitimate interests (e.g., service improvement and safety). The UAE Personal Data Protection Law (PDPL) and relevant regulations apply to data processing activities.

4. Sharing Your Data

We may share data with payment processors, healthcare providers (as needed to deliver care), technology vendors (hosting, analytics), and legal authorities when required. Contracts requiring appropriate safeguards are used with third-party processors.

5. Data Retention

We retain personal data only for as long as necessary to fulfill the purpose it was collected for or to meet legal obligations, after which data is securely deleted or anonymized.

6. Cookies & Similar Technologies

We may use cookies and analytics tools to enhance user experience and measure campaign performance. You can change browser settings to block cookies (note: some features may then not function).

7. Your Rights

Under applicable laws you have rights to: access, correct, delete, restrict processing, object to processing, and request data portability. To exercise these rights, contact info@aldurrahcare.ae.

8. Data Security

We implement appropriate technical and organizational measures (encryption, access control, secure backups) to safeguard your information. No system is entirely risk-free; avoid sending unnecessary sensitive information over insecure channels.

9. Children

Our services and website are not intended for children under 18. We do not knowingly collect personal data from children without parental consent.

10. Changes to This Policy

We may update this policy occasionally. Updated versions will be posted on the website with a revised effective date.

11. Contact & Complaints

For privacy inquiries or complaints contact info@aldurrahcare.ae or call +971 54 212 3200. If unresolved, you may refer the matter to the competent UAE data protection authority as per applicable law.